Traumatic Brain Injury Recovery FAQs

Customer Support

Here are answers to the most common questions concerning traumatic brain injury recovery and challenging mental health conditions that future residents and their families have for McKenzie Living.

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How secure are the campuses?

Decorative seven-foot iron and cedar fence surrounds each unit. Windows and doors are alarmed and/or have keypad entry and exit systems.  Staff use video monitoring to assist in observing residents--especially in cases of extreme behavior where additional staff presence may elevate the behavior.


What kind of activities programs does McKenzie Living have?

We have full-time activity professionals who provide a variety of daily activities. The following are some examples of different activities we offer on a weekly basis:  exercise classes, Wii Sports, recreational & social activities, movies, outdoor activity, board & card games, field trips, arts and crafts, music therapy, trivia games, and much more!


Does McKenzie Living have a nurse on duty to support traumatic brain injury recovery?

We have several full-time nurses and with few exceptions, one or more on site each day. We also have nurses available to answer our staff’s questions 24 hours a day about traumatic brain injury recovery and challenging mental health behaviors.


Does McKenzie Living have caregivers 24 hours a day?

We have caregivers on duty 24 hours a day, in three shifts, available to aide residents with traumatic brain injury recovery and challenging mental health behaviors.


How is the food prepared at McKenzie Living?

Breakfast is prepared in each individual house. Lunch and dinner are cooked for 3 houses at a time. This means our food does not taste “institutionalized”. Instead, our meals taste “home cooked”. We are also able to accommodate a wide variety of specialty diets, such as, diabetic, no-sodium, vegetarian, gluten-free, etc.


How long can my loved one live at McKenzie Living?

In most cases, residents can stay at McKenzie Living until the end of life. However, if a resident needs skilled nursing care (24-hour IV’s, feeding tubes, etc.) or then they will need to be transferred to a skilled nursing facility. If residents exhibit extreme behaviors beyond the ability of on-site staff to manage, they may be discharged to a facility with a higher level of care.